Return Policy

Return Policy


We offer a free 30-day Return Policy for undamaged items. You can return your product for UEP-store credit, a different product (Exchange), or a refund to the original payment method.


Refunds or UEP-store credit will be processed upon the delivery and processing of the item(s). 


For exchanges, we will ship your new item once the original item is received based upon your original exchange request. Exchanges are for products of equal or lesser value. 


Please note the following exceptions to our return and exchange policy:


Questions? Get in Touch. 


To initiate a Return or Exchange, please complete the following steps:


-Contact us by email at support@upperechelonproducts.com with your Order Number and specify the item(s) you wish to Return OR Exchange. 


-Print the prepaid USPS Return Label that you will receive from our Customer Support and mail back the item(s) using the prepaid Return Label. 


-Refunds or UEP-store credit will be processed upon receipt of the item(s). For exchanges, the new item(s) will be shipped upon arrival of the original item(s). 



Disclaimers


If wishing to exchange item(s) of greater value than the original item purchased, we will provide UEP-store credit which may be applied to the purchase of your new item(s).