Warranty & Returns

Warranty Information

 
All products sold from Upper Echelon Products® come with either a Lifetime or 2-Year Replacement Policy. For ANY quality-related issues, we will send you a replacement for free! Please note that this warranty is not valid unless the item is purchased directly from Upper Echelon Products® and registered under our warranty. Upon receipt of your purchase, you need to register your product on our website. 

 

Select the Brand below to register your purchase: 

 

For any inquiries regarding our warranty or registration, please email support@upperechelonproducts.com with your name and order information (if applicable), and we would be happy to assist you further. 

 
To redeem a replacement under warranty, please email us the following information: 
-Order Confirmation/Order ID 
-Product Name/Title (in cases of multiple orders) 
-Brief description of the issue(s) along with picture(s) of the damage (if applicable)

Disclaimers

The above guarantee is against defects in materials and workmanship. If anything goes wrong with your product, we will send you a replacement for free.
Non-returnable items:

 

Return Policy 

We offer a free 30-day Return Policy for undamaged items. You can return your product for UEP-store credit, a different product (Exchange), or a refund to the original payment method.
Refunds or UEP-store credit will be processed upon the delivery and processing of the item(s).
For exchanges, we will ship your new item once the original item is received based upon your original exchange request. Exchanges are for products of equal or lesser value.
Please note the following exceptions to our return and exchange policy:

Questions? Get in Touch 

To initiate a Return or Exchange, please complete the following steps:

Disclaimers

If wishing to exchange item(s) of greater value than the original item purchased, we will provide UEP-store credit which may be applied to the purchase of your new item(s).