All products sold from Upper Echelon Products® come with either a Lifetime or 2-Year Replacement Policy. For ANY quality-related issues, we will send you a replacement for free! Please note that this warranty is not valid unless the item is purchased directly from Upper Echelon Products® and registered under our warranty. Upon receipt of your purchase, you need to register your product on our website.
For any inquiries regarding our warranty or registration, please email firstname.lastname@example.org with your name and order information (if applicable), and we would be happy to assist you further.
To redeem a replacement under warranty, please email us the following information:
-Order Confirmation/Order ID
-Product Name/Title (in cases of multiple orders)
-Brief description of the issue(s) along with picture(s) of the damage (if applicable)
The above guarantee is against defects in materials and workmanship. If anything goes wrong with your product, we will send you a replacement for free.
We offer a free 30-day Return Policy for undamaged items. You can return your product for UEP-store credit, a different product (Exchange), or a refund to the original payment method.
Refunds or UEP-store credit will be processed upon the delivery and processing of the item(s).
For exchanges, we will ship your new item once the original item is received based upon your original exchange request. Exchanges are for products of equal or lesser value.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in the original packaging
- Returned items must have no visible signs of wear or use
- Exchange is only 1 item per Order with a product of equal or lesser value. Only rare exceptions will be made to this policy.
- Gift Exchanges are only applicable if provided the Order Number as proof of purchase and is applicable for an Exchange of product(s) of equal or lesser value OR applicable for UEP-store Credit.
To initiate a Return or Exchange, please complete the following steps:
- Contact us by email at email@example.com with your Order Number and specify the item(s) you wish to Return OR Exchange.
- Print the prepaid USPS Return Label that you will receive from our Customer Support and mail back the item(s) using the prepaid Return Label.
- Refunds or UEP-store credit will be processed upon receipt of the item(s). For exchanges, the new item(s) will be shipped upon arrival of the original item(s).
If wishing to exchange item(s) of greater value than the original item purchased, we will provide UEP-store credit which may be applied to the purchase of your new item(s).